My definition of a successful business is a commercial profitable enterprise that can work without you.
What I have seen over the many years of working with business owners just like you is that experiencing significant growth in our business can be both a tremendous blessing and a horrible curse.
If we've not set our business up properly to scale up, we've actually created unseen bottlenecks that slow a business down. We, the business owner, end up being the one that takes on that additional burden.
We quickly find ourselves working 70, 80, and sometimes 90+ hours a week, trying to juggle all the balls of that incremental business. Ultimately, not being able to keep all the balls in the air and now when they drop, customer service suffers.
Over time we start to lose customers because they're not getting the service that they are accustomed to and expect. This makes us work harder having to deal with customer service issues and now we have to spend more time selling to make up for the customers we lost. Eventually, this leads to owner burnout.
Burnout is the number one reason that businesses eventually fail. The business owner is just tired of dealing with the same problems day in and day out. As soon as you put out one fire another pops up and another.
I'm here to tell you that there's hope! The good news is that there is a solution, we can be proactive and set up systems that allow the organization to run more efficiently and effectively, and be able to scale with the increasing demands as the business grows.
You see as the business grows, the systems and processes you have in place need to be upgraded to leverage more. This includes systems to attract and retain exceptional employees who are willing to take on more and grow and develop within our organization.
Therefore we can take the responsibilities off of our plate and put them on theirs, thus freeing us up to be a true CEO, the captain of the ship. The Captain of the ship is not in the engine room making the ship go, they are on the bridge, charting the course, looking for potential obstacles, and leading the crew. You can't lead when you're down below and see what's going on.
Now we're running a business that is able to work without us. Then our focus becomes strategic, focusing on the direction of the organization and taking care of the team. When we take care of the team, the team takes care of the rest of the organization. That's a key point to remember. You don't build your business your team does.
So if this is something that you're interested in learning more about, schedule a free strategy session with me and we'll take a closer look at how to apply this strategy in your business and you'll discover the power of coaching.
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